Our Team
OUR TEAM MEMBERS
REassist team members are primarily University Graduates.
English is taught in all schools from primary school onwards making the Philippines the world’s third largest English-speaking country. With a literacy rate at over 94% the Philippines towers over other Asian and Indian nations in this regard.
The combined Philippine public and private university system produces thousands of graduates per year. This includes but is not limited to degrees in business administration, accounting, marketing & communications, computer science and programming.
The Philippine work ethic makes for fantastic candidates who treasure their roles and are prepared to work to their utmost to ensure that the employer sees their value. The reward is the ability to work in a team environment, in a pleasant admin friendly office and to have a regular salary that is appropriate to their skill set.
OUR LEADERSHIP TEAM
Our Director, Ian Crawley has over 30 years experience in business general management & business administration with 6 years as a Selling Principal building a Property Management business. Ian founded his first VA business in 2011 and through REassist has specialised in providing Virtual Assistants to the Real Estate industry for more than 8 years.
Kerry Brown manages the accounting, payroll and procurement departments for REassist, across the Philippines and Australia. This involves knowledge of two very different cultures, as well as accounting programs and systems. Communication is a key component of Kerry’s position, ensuring maximum flow of information across all of the platforms, clients as well as employees. Kerry is adept at managing and streamlining administrative processes to reduce errors, improve accuracy and efficiency, and achieve organisational objectives.
Andrew Dixon is our General Manager. He has come from an extensive background in Sales Administration, Leasing and Property Management, having worked in and managed a large Ray White office for nearly 10 years. Andrew has worked with, trained and managed VA’s for many years. He joins our team to provide clients with additional support and understanding of Virtual Assistants. He supports our clients through their implementation of Virtual Assistants into their business.
John Jacob “JJ” Palaganas is our Head of Operations and Client Retention. JJ has a Bachelor of Arts Degree in Business Management and has 10 plus years of experience in Customer Service Management. JJ started as a property management VA for REassist in January of 2017. He has since moved up the ladder becaming a Team Lead and now as the Head of Operations.
Rucel began her career at REassist back in January 2018 as a Virtual Assistant of RW Corporate, focusing mainly on database work. A year later, she joined the Onboarding team as an Onboarding Specialist who mainly looked after projects and clients who wanted to onboard virtual assistants doing database, sales and property management tasks. In 2021, Rucel became the Head of the Onboarding Department. She leads a team of 6 individuals who work closely together to implement the best practices and the most efficient ways of training and onboarding a virtual assistant, bringing the best experience for the clients. Outside work, Rucel very much enjoys travelling and documenting her adventures.
